Shona Macdonald, National Telebusiness Sales Manager CourierPost Speaks to Deepak Selvaratnam of Customer Services Audit of her experience and view of Snapshotz Online the self Audit tool for customer services
Introduction
Clip 01
The Snapshoptz process and usability
Clip 02
Snapshotz reports What do you get how useful are they?
Shona Macdonald, National Telebusiness Sales Manager CourierPost Speaks to Deepak Selvaratnam of Customer Services Audit of her experience and view of Snapshotz Online the self Audit tool for customer services
Introduction
Clip 01
The Snapshoptz process and usability
planning tool for customer service
Clip 05
Snapshotz as a risk management tool for customer service
Clip 06
Snapshotz as a Training and development tool for customer service
Clip 07
Snapshotz as a reporting tool for customer service
Clip 08
When was Shona planning to use Snapshotz next
Clip 09
Courier Post New Zealand: Shona�s Thoughts on Snapshotz and recommendations to potential users
Clip 10
Shona�s Thoughts on the challenges for the industry.
Clip 02
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